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Privacy Policy 

Effective Date: 26 November, 2025

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GotoVPN, operated by Go to Network Limited, is committed to protecting your privacy and ensuring your online security. This Privacy Policy explains how we collect, use, and safeguard information when you use our services.

By downloading, installing, or using GotoVPN, you agree to the practices described in this Privacy Policy and acknowledge Apple’s Terms of Service (where applicable through the Apple App Store).

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1. Information We Collect

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No-Log Policy

We follow a strict no-log policy. We do not monitor, track, or record:

  • Browsing activity

  • Connection logs

  • IP addresses

  • Online traffic or usage patterns

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Minimal Account Information

GotoVPN does not collect personal information such as email addresses, phone numbers, or names.

To create an account, users only provide:

  • Username

  • Password

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No identity or contact information is required.

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Device Information

We collect:

  • Device ID

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Used solely for:​

  • Subscription verification

  • Authentication

  • Fraud prevention

 

Locally Generated Data

Some information may be generated locally on your device, including:

  • Interaction records

  • Crash reports

  • Diagnostic data

This information stays on your device and is only shared with us if you voluntarily submit it, such as when requesting customer support.

 

2. How We Use Your Information​

The limited information we collect is used strictly for:

  • Managing user accounts

  • Authenticating login sessions

  • Verifying subscriptions and preventing fraud

  • Providing customer support

  • Maintaining and improving service performance and stability

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We do not use any data for:

  • Advertising

  • Profiling

  • Cross-app tracking

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3. Payments and Billing

Payments are handled securely through:

  • Apple App Store

  • Google Play Store

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GotoVPN does not collect, process, or store any credit card or billing information. All payment details are managed exclusively by the respective app stores.

 

4. Data Sharing and Disclosure

  • We do not sell, rent, or trade any personal or device data.

  • Limited information may be securely shared only when required to maintain our services (e.g., subscription verification through app stores).

  • Any diagnostic or crash data you voluntarily send is used solely for troubleshooting and service improvement.

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5. Security

We employ industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. Although no method of electronic transmission is entirely secure, we continuously update our practices to meet or exceed industry security standards.

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6. Data Retention

  • We retain your username, password, and device ID only while your account remains active.

  • If you delete your account, all associated information is permanently removed from our systems within 30 days, unless required by law.

  • Any voluntarily submitted diagnostic or crash data is deleted once it is no longer needed for troubleshooting.

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7. Your Rights

Depending on your jurisdiction, you may have rights regarding your information, including the right to:

  • Access the data associated with your account

  • Request corrections

  • Request deletion

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In-App Account Deletion

GotoVPN provides a built-in account deletion option directly within the app. Users may delete their accounts at any time, and associated data will be removed in accordance with our retention policy.

You may also contact us to exercise your rights.

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8. Children’s Privacy

GotoVPN is not intended for individuals under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect or store information from children. If we discover that a child has created an account or submitted data, we will promptly delete it.

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9. International Data Transfers

Your information may be processed in countries where we or our service providers operate, including locations outside your country of residence. We apply safeguards consistent with applicable laws to protect your information during such transfers.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify users within the app.

Your continued use of GotoVPN after an update signifies acceptance of the revised policy.

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11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@gotovpn.world

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